Important UNC Ticket Office Policies

Refund/Exchange Policy
The UNC Ticket Office has a NO REFUND and a NO EXCHANGE policy for Athletic games and Performing Arts performances.**

**Full-Season Performing Arts Season Subscribers are allowed exchanges as a perk to being a Full Season Subscriber. No exchanges will be made after the original production performance has passed.   

Refund Protection Claim Process
If you purchased the optional refund protection and need to file a claim please click here. For more information about refund protection please call the Ticket Office or visit

UNC Ticket Office Fee Structure
Online - $2.00 / per order
In-Person/Phone - $2.00 / per ticket

Mail Delivery - $2.00 / per order
Will Call Delivery - $3.00 / per order
Electronic Delivery - $0.00 per order

Small Children Policy

Children, ages three and under, do not need a ticket for entry for events ticketed through the UNC Ticket Office, assuming they will be sitting on a parent/guardian's lap.

Norton Theatre Late Seating Policy
Due to the intimate environment of the Norton Theatre, late-comers will be seated at the discretion of House Management. Please make sure that you plan to arrive fifteen minutes before the beginning of the performance to allow for parking.

Langworthy Theatre Late Seating Policy
Latecomers will be seated at the discretion of House Management.

UNC Athletics - Nottingham Field Prohibited Items List